Legal & Privacy

Privacy Policy

Last updated: July 14, 2026 Saylonk Abrasives ("we", "us" or "our") respects the privacy of website visitors, business contacts and prospective customers. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you. 1. Data Controller The controller responsible for your personal data is: Dongguan Saylonk Auto Parts Trading Co., Ltd. Dongguan, Guangdong Province, China Email: anna@saylonk.com 2. Information We Collect We may collect information that you provide through our website, contact forms, Facebook or Meta lead forms, Messenger, WhatsApp, email or other business communications, including: - Name. - Company name. - Country/region. - Job title or business role. - Work email address. - Phone or WhatsApp number. - Product interests. - Application, material, machine, grit, size, hole pattern or finish requirements. - Purchasing timeline, sample request or quotation information. - Messages, files, photos or videos that you choose to send. We may also collect technical information such as IP address, browser/device information, referring page, website activity and cookie or advertising-event information where permitted. 3. How We Use Information We use personal data to: - Respond to product, sample, quotation and cooperation inquiries. - Review abrasive applications and product-matching requirements. - Communicate about orders, samples, packaging, documents and service requests. - Maintain business records and improve our website, content and customer support. - Measure advertising and website performance where permitted. - Prevent fraud, misuse and security incidents. - Comply with legal or regulatory obligations. 4. Legal Basis for European Data Where GDPR or similar European data-protection law applies, we process personal data based on one or more of the following: - Your consent, such as when you submit a lead form or request communication. - Steps taken at your request before entering a contract, such as preparing a quotation or sample plan. - Performance of a contract. - Our legitimate interests in responding to B2B inquiries, maintaining business records, improving services and preventing misuse, balanced against your rights. - Compliance with legal obligations. 5. Meta and Advertising Data When you submit a Facebook or Meta lead form, Meta may process information under its own terms and privacy policy before providing the lead information to us. We use the information only for the stated business inquiry and follow-up purposes. If Meta Pixel, Conversions API or similar advertising tools are used, the website will provide appropriate cookie/consent information where required. Advertising-event data may include page views, content views, contact actions or other interactions. 6. Sharing Information We do not sell personal data. We may share information only when reasonably necessary with: - Service providers supporting website hosting, email, messaging, CRM, analytics or advertising. - Logistics, payment, technical or business partners involved in responding to an approved inquiry or order. - Professional advisers or authorities when required by law. Service providers should process data only for the relevant service and subject to appropriate confidentiality and security obligations. 7. International Transfers Because Saylonk serves international B2B markets, information may be processed or accessed outside your country. Where required, we will use appropriate safeguards for international transfers. 8. Data Retention We retain personal data only as long as reasonably necessary for the inquiry, business relationship, legal obligations, dispute handling and legitimate business records. Retention standard: - Unqualified or inactive marketing leads: up to 24 months from the last meaningful interaction, unless deletion is requested earlier or a longer period is required by law. - Active customer, quotation, order and compliance records: retained according to applicable legal and business requirements. 9. Your Rights Depending on your location, you may have rights to: - Request access to your personal data. - Request correction of inaccurate information. - Request deletion where applicable. - Restrict or object to certain processing. - Withdraw consent. - Request data portability where applicable. - Complain to a relevant data-protection authority. To exercise a right, contact anna@saylonk.com. We may need to verify your identity before completing the request. 10. Cookies The website may use essential, analytics or advertising cookies. Where required, non-essential cookies will be used only after appropriate consent. Cookie details should be described in a separate cookie notice or consent interface if such tools are enabled. 11. Security We use reasonable administrative, technical and organizational measures to protect personal data. No transmission or storage system is completely secure, and users should avoid sending unnecessary sensitive information. 12. Children Our website and services are intended for business users and are not directed to children. 13. Changes to This Policy We may update this Privacy Policy to reflect changes in law, technology or business practices. The latest version will be published on this page with the updated date. 14. Contact For privacy questions or requests, contact: Email: anna@saylonk.com Company: Dongguan Saylonk Auto Parts Trading Co., Ltd. Address: Dongguan, Guangdong Province, China